FAQ

  1. Address
    • The addresses to use for mail and setup utilities. Please replace with your correct Unit number.
    • Example:
    • 3601 Marcom St, Apt 103, Raleigh 27606
    • 1405 Maxi Place, Apt 106, Raleigh 27606
    • 3607 Marcom St #102, Raleigh, NC 27606
    • Mail Box #
    • 3601 Marcom St, Apt 101 to 103, your Mail Box number is 1-3
    • 1405 Maxi Place, Apt 101 to 106, your Mail Box number is 4-9
    • 3607 Marcom St #101, 102, your Mail Box number is 10-11
  2. Parking Rules
    • Only ONE Car Parking Spot each person. Please parking on your assigned spot. No parking in Spot #29, #30 anytime.
    • Place the sticker so it can be seen from windshield.
    • Unnumbered parking spots at the back of 3607 Marcom are for 3607 tenants only.
    • Visitor parking is at the front of 3607 Marcom on the gravel/grass or on Marcom St..
    • Your parking spot is the last 2 digits of the Parking permit unless you are told differently. For example, A-0107, then your parking spot is #7.
    • If you see a parking violation, please let Landlord know with a picture. Also please put a note (handwrite or print) under his/her windshield wiper. Only Landlord can authorize a tow
    • Tenants must decide at the beginning of their lease whether to have a parking spot or not. There may or may not be parking availability in the middle of the year
    • We do have 2 handicap parking spots available. We encourage you apply if you qualify for, so we can assign the best parking spot to you.
    • Sorry, we don't have parking spot for motocycles. We don’t have Electric Charge Stations.
    • Bicycle racks are shared for all tenants
    • What is the tenant responsible to maintain?
      • Lightbulbs
      • Batteries for thermostat, remote controls, and smoke alarms
      • Fridge water filter
      • Bug spray inside the unit
    • How to request maintanance?
      • Text Dan 919-8092233 with your Name/Address/Unit/Room, and description of the issue. Include pictures if possible
    • Drainage clog?
      • Try using “Clog Remover Tool” first, then call for repair. You can find it on Amazon or Walmart online.
    • How to set the thermostat?
      • Although there is a thermostat on each floor. There is ONLY ONE heat pump HVAC system. We need to set the 3 thermostats to work TOGETHER.
      • Suggestions:
      • Summertime: All 3 thermostats “Cool”, First floor 72F, Second floor 73F, Third floor 74F.
      • Wintertime: All 3 thermostats “Heat”, All three set to 68F.
      • We don’t recommend using programable scheduling.
    • Can I change the room paint color?
      • No. If you really want to change your room color, you can do it. You need to Professionally Paint it back to original color when you move out.
    • Can I put nails in the wall?
      • No. If you really want to, you need to Professionally fix it with drywall compound and paint back to original color when you move out.
    • How do I pay rent?
      • Preferred payment method: Zelle. Prefer to pay whole unit together. Please include your Name, Address/Unit/Room and month of the rent information in the payment.
      • For 3601 Marcom St, and 1405 Maxi Place. Zelle to redhomeshow@gmail.com
      • For 3607 Marcom St, Zelle to 919-8092233
      • If the rent is over your Zelle daily limit, you can pay in multiple days. Please mention “Payment 1/2“, “Payment 2/2“ with your payment.
      • We also accept cashier’s check, check, and cash
      • Yes. You can also pay in front.
    • Fire sprinkler system
      • Each apartment has automatic fire sprinklers installed in accordance with the County requirements. The sprinklers do not require any maintenance or setting by the Tenant. The fire sprinklers can be set off by high heat levels and open flames. Tenant will not permit any person to tamper with, touch, modify or destroy the Sprinkler System or Sprinkler Heads provided in the apartment. In the event a Tenant accidentally or purposely sets off the fire sprinklers, the Tenant will be responsible for all damage caused by the sprinklers, including water damage to other units. If you have any concerns regarding the fire sprinklers in your apartment or how they operate, please contact the Landlord.
    • How to setup utilities
      • Please call the following numbers to setup your utilities.
        • Raleigh Water: 919-9963245
        • Duke Energy: 919-5085400
        • Internet Service Providers: Google Fiber, Spectrum, etc.
      • Please setup water and electric before your move-in date.
    • The raised garden bed
      • There are 4 raised garden bed for everyone.
      • Suggest maximum Half Raised Bed per person, or 1 Whole Raised Bed per unit.
      • Suggest you put a name tag for your plants.
    • Where is the main water shutoff
      • For 3601 Marcom St and 1405 Maxi Place, the water main shutoff is inside the pantry side wall about 1 ft from the floor.
      • For 3607 Marcom St, the water main shutoff is inside the laundry side wall about 1 ft from the floor.
    • Do you need to change the HVAC air filter?
      • No. There is one main HVAC air filter for each unit inside the crawlspace. Landlord will change it on time.
    • Lost Power?
      • Please figure out more information before you request repair. Power lost only in your room/floor/unit/1 specific appliance/1 receptacle etc.? Did you check the power panel at the back of the main entrance door?
      • If power panel breaker is triggered, you will notice a red dot on the breaker, also the little handle in the middle of ON and OFF. To reset the triggered power panel breaker: First, turn the breaker all the way to OFF, then turn it to back to ON.
    • Outdoor activities?
      • No alcohol. No parties allowed outside your apartment unit.
    • Garbage
      • Garbage Container has sliding doors opening on both sides. Trash pickup every Tuesday. We don't have recycling container.
      • Nothing can be put outside the Containers.
      • Please do not open the top cover to put things into the Container.
      • If the Container is full, hold your trash/recycle in your unit until it is empty.
      • Please take oversized trash/recycle to Wake County Convenience Centers.